Phone Sales Presentation
Handout: Telephone Sales Process
Phone Log Sheet
Phone Evaluation Sheet
Customer Follow-up Review
Phone Training Quiz
VIP Process Video
Another VIP Video
VIP Inspection
VIP Checklist
5 Steps Listening Guide
5 Steps Presentation
5 Steps Video
Complete Care Care Guide Click Here
Big O Tires Academy
Listen to Marchex Calls
Phone Evaluation Form (online)
Uploaded Phone Calls
Month in a Box
Listen To Phone Calls. Some of these calls are really good, others not so much. Use the Phone evaluation sheet above to grade these calls.
Call 1: Anjelica
Call2: Geoff Offers Financing
Call 3: Geoff with tire brand
Call 4: Ken in a rush
Call 4: Tyler Not Setting appointment
Winter tires FAQ