Big O Incident Reports

Closing a Big O Incident Report

When a manager receives a customer incident report, the manager should attempt to contact the customer within 3 hours of the report during store hours or within 3 hours of the next morning that the manager is working. If the manager cannot reach the customer within the required timeframe the manager can choose “pending” when filling out the incident resolution. Print the complaint and try a few other times of the day. You may need to wait until after 5 when the customer is off work.

Once a resolution has been made with the customer you will need to close out the Big O Incident report. See Video below for more